Wig.com Return Policy: A Comprehensive Guide to Hassle-Free Returns
Wig.com Return Policy: A Comprehensive Guide to Hassle-Free Returns
Wig.com, an industry-leading retailer of premium wigs, offers an exceptional return policy to ensure complete customer satisfaction. Understanding the terms and conditions of this policy is crucial for a seamless and positive return experience.
Benefits of Wig.com's Return Policy
14-Day Money-Back Guarantee
- Enjoy a 30-day money-back guarantee on all wigs, human hair toppers, and hairpieces purchased from wig.com.
- Receive a full refund or store credit if the product does not meet your expectations.
Easy Exchange Process
- Exchange your wig for a different color, style, or size effortlessly.
- Simply contact wig.com's customer service team within 30 days of purchase to initiate the exchange process.
Free Shipping on Returns
- Return your wig free of charge using the pre-paid shipping label provided by wig.com.
- This saves you time and money, ensuring a hassle-free return experience.
| Benefit | How to |
|---|---|
| 14-Day Money-Back Guarantee | Contact customer service within 30 days of purchase to initiate return process. |
| Easy Exchange Process | Contact customer service within 30 days of purchase to exchange the wig. |
| Free Shipping on Returns | Use the pre-paid shipping label provided by wig.com. |
How to Return a Wig to Wig.com
1. Contact Customer Service
- Call wig.com's customer service hotline at 1-866-477-9447.
- Email them at [email protected]
2. Obtain Return Authorization Code
- Provide the customer service representative with your order number and the reason for your return.
- You will receive a return authorization code.
3. Package the Wig
- Place the wig in its original packaging or a sturdy box.
- Include the original tags and accessories.
- Attach the pre-paid shipping label to the package.
4. Ship the Package
- Drop off the package at the nearest post office or shipping center.
- Retain the tracking number for your records.
| Step | Details |
|---|---|
| Contact Customer Service | Call at 1-866-477-9447 or email at [email protected] |
| Obtain Return Authorization Code | Provide order number and reason for return. |
| Package the Wig | Use original packaging, include tags and accessories, attach shipping label. |
| Ship the Package | Drop off at post office or shipping center, keep tracking number. |
Stories to Illustrate the Benefits of Wig.com's Return Policy
Story 1
Benefit: 14-Day Money-Back Guarantee
A customer named Sarah ordered a lace front wig from wig.com, but it did not match her skin tone. She contacted customer service and was able to return the wig for a full refund within the 30-day guarantee period.
Story 2
Benefit: Easy Exchange Process
Mary purchased a synthetic wig from wig.com, but she later realized she wanted a different style. She contacted customer service and was able to exchange the wig for a different style without any hassle.
Story 3
Benefit: Free Shipping on Returns
John ordered a human hair wig from wig.com, but it turned out to be too small. He used the pre-paid shipping label provided by wig.com to return the wig for a refund. He appreciated that he didn't have to pay for return shipping.
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